At Tekram, we value our customers’ satisfaction and aim to provide a safe and reliable shopping experience. Please read our return and cancellation policy below:
Order Cancellation
Tekram or the vendor reserves the right to cancel any order in the following cases:
Product is out of stock or unavailable.
Delivery address is outside the coverage area.
Force majeure or unavoidable circumstances.
Returns
Customers may request a return in the following cases:
Damaged product or incorrect item received.
Expired product (for food or medicine).
Return requests must be submitted within 24 hours of delivery with photo proof or evidence.
Refunds
Refunds will be issued either to the Tekram in-app wallet or to the original payment method (when possible).
Refund processing may take 3–7 business days after approval.
Non-Returnable Items
Ready-to-eat food or beverages once opened.
Medicines after delivery (unless expired or incorrect).
Promotional or discounted items unless defective.
Liability
Tekram is not responsible for delays or damages caused by vendors, but we will work closely with our partners to resolve the issue quickly.
